Toronto Public Library Workers Union

Who We Are

The Toronto Public Library Workers Union represents about 2300 full and part-time library workers across the city in 98 branches as well as in administrative and technical support services.

Our Roots

Our roots as a union go back nearly one hundred years to the early days of the 20th century, when Toronto Civic workers began organizing. We are affiliated with the Canadian Union of Public Employees as Local 4948.

Our Members

TPL staff serve the world's busiest library system, with 18.5 million visits a year. Our members are highly educated and dedicated professionals who reflect the diversity of our city and who devote their careers to preserving, organizing, enhancing and making more accessible the vast reservoir of human knowledge found in our libraries. Collectively, they are one of Toronto's most valuable public resources.

Joanna Pinpoint  DSC1083R01
Joanna Cristini

Joanna began working at TPL in 1985 and is a full-time Public Service Assistant. Even after all these years, she continues to love working "in a learning environment" and enjoys "the opportunity to work with other great staff, to help people on a daily basis and to meet new people." She deals with over 200 people a day. The self-checkout machines are not as helpful as had been hoped, Joanna says. "You miss speaking with at least half the number of regular patrons that we used to interact with unless there is a problem with the equipment or their card."

She also finds the security alarm often goes off when people try to self-checkout. They end up having to come back to the staff. 

 

Ryan Pinpoint  DSC0991R01Ryan Saavedra

Since 2009, Ryan has been a full-time librarian who works with children. He was first hired by TPL in 1999. He went to work for TPL in his teens because "it is a great job for high school kids and book lovers." He wanted to become a librarian because he enjoys helping people succeed and improve themselves. He feels that a librarian can play a role in this. "I've seen how much help the library can be to families, communities, newcomers, kids and all sorts of people." Ryan interacts with at least 100 patrons per day. His least favourite things about the TPL are the bureaucracy that stalls new initiatives and the fact that it is a large organization where you'll never meet everyone in every branch.  

 

Eliseo Pinpoint  DSC1480R01Eliseo Zompanti

Eliseo, Branch Head of Rexdale Library, was born in Italy. He immigrated to Canada when he was four years old and has lived in Toronto since, growing up in the Rogers/Weston Road area. In 1980, Eliseo applied for a part-time position as a Page at the York Public Library System, which became part of the TPL after Toronto amalgamation in 1998. In the beginning, working at the library, "…wasn't anything I ever thought I'd stick with," says Eliseo. Despite this, he kept his job all throughout high school and college where he earned a diploma in classical animation from Sheridan College, eventually working his way up to a full-time position.

Eliseo's favourite part about working at TPL is the interaction with people, especially with children who love reading. 

Fitz Pinpoint  DSC0940R01Fitzgerald Steele

Fitzgerald is a full-time Shipper and Driver who has worked for TPL since 1991. When he was first hired, it was just as a job, but he has grown to love his work and the contribution the libraries make to the community. "I enjoy working with the diversity of people at TPL. The quality of service they provide to the public is outstanding. I see it every day," he says. Fitzgerald typically deals with 100 people from the public daily. Since amalgamation he has seen a noticeable decline in the number of staff, which puts a lot of pressure on those who are there to serve the public. "They do a great job but there aren't enough of them. We need more people." Fitzgerald's favourite books are all of the A.K. Lewis series. 

 

Kathleen Pinpoint  DSC1044R01Kathleen Tong

Kathleen is a part-time Answerline Assistant at the Toronto Reference Library. She was hired in 1995. She wanted to work at TPL because she loved the book collections available in one of the world's great library systems. Kathleen's favourite things about working at TPL is the variety of jobs available, working with various groups of people and serving the public. She works with many people every day over the telephone and through the email and chat service.

Her least favourite thing is not being able to help or solve problems for customers. "In any large organization, changes, improvements and solutions often take a very long time to be implemented," she says. "It's no different here." 

Siddhant Pinpoint  DSC1446R01Siddhant Nambiar

Siddhant has been a Page since 2008. He applied to TPL in order to earn money to help put himself through school (he is studying Television Broadcasting) because "I am customer service oriented, enjoy the interaction with patrons and help them find what they need." On a typical shift he helps dozens of library users. Siddhant has observed that the RFID self-checkout systems don't help many patrons in his branch. "They mostly prefer interacting with staff. There's no substitute for the human element."

Siddhant's favourite books are about technology. 

 

Jinkie Pinpoint  DSC1158R01Jinkie David

Jinkie began working at TPL in 1997 as a student and when she completed her university degree she stayed on "because of the great opportunities, the great staff and the great public we work with." She is now a full-time Administrative Support Assistant in Room Bookings. Jinkie was around during amalgamation and says the decrease in staff since then is very noticeable. Although the larger system allowed for more opportunities, she finds that the resources and time you are given to achieve your job have declined, making it not only stressful but impairing her ability to help library users. "You're less engaged with patrons and the library experience suffers. It's not as much of a service as it once was." Nevertheless, she carries on and does her best every day, knowing how vital the library is to so many people. 

Russell Pinpoint  DSC0831R01Russell Hanley

Russell began working at TPL in 1985 and is now a Senior Branch Head. He applied to the library after a stint at a bookstore because he loves reading and connecting people with the materials they want or need. Russell's favourite thing about working at TPL is helping people not only find what materials they want but also helping them with library services, such as helping them learn how to use a computer.

His least favourite thing is the lack of time to spend with patrons who need extended help. "The busyness and the pace of change, combined with staffing shortages can make it difficult to properly serve the public." 

Stephanie Pinpoint  DSC1335R01Stephanie Pagnello

Stephanie has worked part-time as a Public Service Assistant since she began at TPL in 2005. On an average day, she assists 200-300 patrons and enjoys making the library more accessible and useful to users. Her B.A. in Psychology and Certificate in Behavioural Science have helped equip her for interacting with a very wide range of library users and their needs. Like many other part-time library workers, Stephanie hopes to eventually get a full-time position at TPL so that she can settle on library work as a career and put her training and experience to even better use. But staff reductions mean that full-time jobs are few and far between. Indeed, there are fewer full-time positions at TPL today than when she started six years ago, despite steadily growing library use in Toronto. 

 

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RT @gbickerton398: Boycott justified when bosses rewarded with huge bonuses while workers denied severance #BoycottSearsCanada https://t.c
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RT @CBCCanada#BoycottSearsCanada: Retailer faces 'PR nightmare' over treatment of laid-off workers https://t.co/uCMAItB2AJ https://t.co/X
Jul 21
RT @Annie5167: Glad to have the opportunity to speak about 15 and emergency leave days https://t.co/xBWzekoXN3
Jul 19
RT @archpics: The majestic Rose Reading Room at the New York Public Library’s main building at 42nd St and 5. Avenue reopened after a two-y…
Jul 19
RT @4948President: Check out g8 video fr our teachers: Encourage and Enable Acceptance – Addressing Islamophobia in the ... https://t.co/M9
Jul 19
RT @4948President: Check out these videos from Race Forward Stronger Together Than We Are Apart, The New Race Forward https://t.co/eCkENthz
Jul 19
RT @4948President: Another great video featuring labour fightbackToronto's anti-Muslim protest goes bust https://t.co/hUQb1U6iC2@local4948
Jul 19
RT @PFrache: OMG! During #bill148 hearings @eastsidemarios calls for min wage to be cut in HALF for servers. CEO has stock options worth $…
Jul 19
RT @abrarissi: Spread the word + let's strengthen council together #CityofTO #WomenWinTO: training future candidates to improve #TOpoli's…
Jul 19
RT @CUPEOntario @FredHahnCUPE tells the Wynne government to expand card check & eliminate employers' ability to scare workers out of union…
Jul 19
Unfortunately sounds all too familiar @Local4948 https://t.co/YpBKtYMPkm
Jul 19
RT @fairwagesnow.@CUPEOntario Pres deputes in favor of #Bill148, and urges for amendments to ensure 7 paid leave days, access to unioniza…
Jul 19
RT @CUPEOntario: "We want the sick time in #Bill148 to be changed from 2 to 7 paid sick days 4 folks working 35 hrs/week 50 weeks of the ye…
Jul 19
RT @LibrarianshipCA: Etobicoke's @torontolibrary Albion Library embraces changing urban landscape https://t.co/2tNH5ykzb8 https://t.co/8tLl
Jul 19
RT @Labour_CS#Didyouknow #LearntoUnlearn Extremism can occur anywhere, even #Canada. https://t.co/mLoShQ4dQq
Jul 17
Another great video featuring labour fightbackToronto's anti-Muslim protest goes bust https://t.co/hUQb1U6iC2@local4948 @torontolabour
Jul 17
Check out g8 video fr our teachers: Encourage and Enable Acceptance – Addressing Islamophobia in the ... https://t.co/M9DqKfmuaF@local4948
Jul 17
Check out these videos from Race Forward Stronger Together Than We Are Apart, The New Race Forward https://t.co/eCkENthzHJ via @local4948
Jul 16
RT @Staffourlibrary: Public libraries are for everyone! If you agree let your political representatives know. Staffless libraries are... ht…
Jul 14
RT @Local4948: Outrage Continues Following the Toronto Public Library's Decision to Allow Gathering of Neo-Nazis @4948President https://t
Jul 14
Outrage Continues Following the Toronto Public Library's Decision to Allow Gathering of Neo-Nazis @4948President https://t.co/JKN2UhZeG5
Jul 14
RT @wylie_alan: It appears that another service is looking at putting cash donation boxes in its libraries, see my take on this; https://t.
Jul 14
RT @wylie_alan: Lancashire Labour close libraries, Lancashire Tories reopen them but hand some to volunteers! I pity the staff & users.
Jul 13
RT @Local4948 @4948President Maureen O'Reilly @torontolibrary decision to allow event was an insult to the public https://t.co/0YPf3RgdYU
Jul 13
RT @BernieFarber: Kudos to @Local4948 they have more sense than entire Board of @torontolibrary At least the Local is trying to speak up fo…
Jul 13
RT @JamesPasternak: For @torontolibrary to stand behind the Charter when there are hate laws in place and a strict anti-discrimination poli…
Jul 13
RT @goldsbie: The Toronto Public Library is surprisingly okay with playing host to a neo-Nazi meeting: https://t.co/oTnCPCmBNT https://t.co
Jul 13
RT @RheaTregebov: Toronto Public Library Refusing to Cancel Planned Neo-Nazi Gathering - https://t.co/eKixE7qxCg
Jul 13
How sad that this is the picture now associated with our beloved library https://t.co/caMJXdHS7J@local4948
Jul 13
RT @Local4948 @Torontolibrary venue used for event for Canada's far-right extremists https://t.co/soMDWqbwuw extremists.html @4948Presiden
Jul 13
RT @nccm: It is unacceptable neoNazis are speaking at @Torontolibrary. Hate has no place in our public spaces @torontolibrary @JohnTory @C
Jul 13
RT @kristynwongtam: My email to TPL tonight. They'll monitor closely + take action if necessary. Staff + police in place. They're ready. ht…
Jul 13
RT @nigelbme: Neo-Nazis plan to use @torontolibrary facilities tomorrow. Please contact @JohnTory to demand public library not be used for…
Jul 13
RT @JoshMatlow: The @torontolibrary should never be a place where neo-nazis host events or meetings. Hate has no place in Toronto. https://…
Jul 13
RT @kristynwongtam @torontolibrary should cancel the booking for neo-Nazi gathering. White supremacists, holocaust deniers not welcome. ht…
Jul 13
RT @joe_cressy: Anti-semitism and hate has no place in our libraries, our schools, our streets, and our City. https://t.co/yxanRWRSs2
Jul 13
RT @Local4948: Libraries are safe spaces not hate spaces. TPL should reconsider its decision re: Elizabeth Kulaszka event https://t.co/HmsB
Jul 13
RT @Local4948 @TorontoLibrary should reconsider its decision. https://t.co/Mfaul5JZ4l#topoli #notohate @CUPEOntario @Cupe1989 @CUPE2974
Jul 13
RT @Local4948 @Torontolibrary refuses to cancel controversial memorial despite requests from mayor, councillors #topoli https://t.co/LLbqw
Jul 13
RT @Local4948 @Toronto Public Library Refusing to Cancel Planned Neo-Nazi Gathering - https://t.co/YzzuX18Sjh@cupeontario @4948President