Toronto Public Library Workers Union

Who We Are

The Toronto Public Library Workers Union represents about 2300 full and part-time library workers across the city in 98 branches as well as in administrative and technical support services.

Our Roots

Our roots as a union go back nearly one hundred years to the early days of the 20th century, when Toronto Civic workers began organizing. We are affiliated with the Canadian Union of Public Employees as Local 4948.

Our Members

TPL staff serve the world's busiest library system, with 18.5 million visits a year. Our members are highly educated and dedicated professionals who reflect the diversity of our city and who devote their careers to preserving, organizing, enhancing and making more accessible the vast reservoir of human knowledge found in our libraries. Collectively, they are one of Toronto's most valuable public resources.

Joanna Pinpoint  DSC1083R01
Joanna Cristini

Joanna began working at TPL in 1985 and is a full-time Public Service Assistant. Even after all these years, she continues to love working "in a learning environment" and enjoys "the opportunity to work with other great staff, to help people on a daily basis and to meet new people." She deals with over 200 people a day. The self-checkout machines are not as helpful as had been hoped, Joanna says. "You miss speaking with at least half the number of regular patrons that we used to interact with unless there is a problem with the equipment or their card."

She also finds the security alarm often goes off when people try to self-checkout. They end up having to come back to the staff. 

 

Ryan Pinpoint  DSC0991R01Ryan Saavedra

Since 2009, Ryan has been a full-time librarian who works with children. He was first hired by TPL in 1999. He went to work for TPL in his teens because "it is a great job for high school kids and book lovers." He wanted to become a librarian because he enjoys helping people succeed and improve themselves. He feels that a librarian can play a role in this. "I've seen how much help the library can be to families, communities, newcomers, kids and all sorts of people." Ryan interacts with at least 100 patrons per day. His least favourite things about the TPL are the bureaucracy that stalls new initiatives and the fact that it is a large organization where you'll never meet everyone in every branch.  

 

Eliseo Pinpoint  DSC1480R01Eliseo Zompanti

Eliseo, Branch Head of Rexdale Library, was born in Italy. He immigrated to Canada when he was four years old and has lived in Toronto since, growing up in the Rogers/Weston Road area. In 1980, Eliseo applied for a part-time position as a Page at the York Public Library System, which became part of the TPL after Toronto amalgamation in 1998. In the beginning, working at the library, "…wasn't anything I ever thought I'd stick with," says Eliseo. Despite this, he kept his job all throughout high school and college where he earned a diploma in classical animation from Sheridan College, eventually working his way up to a full-time position.

Eliseo's favourite part about working at TPL is the interaction with people, especially with children who love reading. 

Fitz Pinpoint  DSC0940R01Fitzgerald Steele

Fitzgerald is a full-time Shipper and Driver who has worked for TPL since 1991. When he was first hired, it was just as a job, but he has grown to love his work and the contribution the libraries make to the community. "I enjoy working with the diversity of people at TPL. The quality of service they provide to the public is outstanding. I see it every day," he says. Fitzgerald typically deals with 100 people from the public daily. Since amalgamation he has seen a noticeable decline in the number of staff, which puts a lot of pressure on those who are there to serve the public. "They do a great job but there aren't enough of them. We need more people." Fitzgerald's favourite books are all of the A.K. Lewis series. 

 

Kathleen Pinpoint  DSC1044R01Kathleen Tong

Kathleen is a part-time Answerline Assistant at the Toronto Reference Library. She was hired in 1995. She wanted to work at TPL because she loved the book collections available in one of the world's great library systems. Kathleen's favourite things about working at TPL is the variety of jobs available, working with various groups of people and serving the public. She works with many people every day over the telephone and through the email and chat service.

Her least favourite thing is not being able to help or solve problems for customers. "In any large organization, changes, improvements and solutions often take a very long time to be implemented," she says. "It's no different here." 

Siddhant Pinpoint  DSC1446R01Siddhant Nambiar

Siddhant has been a Page since 2008. He applied to TPL in order to earn money to help put himself through school (he is studying Television Broadcasting) because "I am customer service oriented, enjoy the interaction with patrons and help them find what they need." On a typical shift he helps dozens of library users. Siddhant has observed that the RFID self-checkout systems don't help many patrons in his branch. "They mostly prefer interacting with staff. There's no substitute for the human element."

Siddhant's favourite books are about technology. 

 

Jinkie Pinpoint  DSC1158R01Jinkie David

Jinkie began working at TPL in 1997 as a student and when she completed her university degree she stayed on "because of the great opportunities, the great staff and the great public we work with." She is now a full-time Administrative Support Assistant in Room Bookings. Jinkie was around during amalgamation and says the decrease in staff since then is very noticeable. Although the larger system allowed for more opportunities, she finds that the resources and time you are given to achieve your job have declined, making it not only stressful but impairing her ability to help library users. "You're less engaged with patrons and the library experience suffers. It's not as much of a service as it once was." Nevertheless, she carries on and does her best every day, knowing how vital the library is to so many people. 

Russell Pinpoint  DSC0831R01Russell Hanley

Russell began working at TPL in 1985 and is now a Senior Branch Head. He applied to the library after a stint at a bookstore because he loves reading and connecting people with the materials they want or need. Russell's favourite thing about working at TPL is helping people not only find what materials they want but also helping them with library services, such as helping them learn how to use a computer.

His least favourite thing is the lack of time to spend with patrons who need extended help. "The busyness and the pace of change, combined with staffing shortages can make it difficult to properly serve the public." 

Stephanie Pinpoint  DSC1335R01Stephanie Pagnello

Stephanie has worked part-time as a Public Service Assistant since she began at TPL in 2005. On an average day, she assists 200-300 patrons and enjoys making the library more accessible and useful to users. Her B.A. in Psychology and Certificate in Behavioural Science have helped equip her for interacting with a very wide range of library users and their needs. Like many other part-time library workers, Stephanie hopes to eventually get a full-time position at TPL so that she can settle on library work as a career and put her training and experience to even better use. But staff reductions mean that full-time jobs are few and far between. Indeed, there are fewer full-time positions at TPL today than when she started six years ago, despite steadily growing library use in Toronto. 

 

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Sep 22
Booth 322! See you at Word on the Street #wotsTO17 @4948President @Brandon4948 Sunday, Sept 24 11-6… https://t.co/jEBdsuyjDF
Sep 22
RT @wellesleyWI: Did you miss our event on mental health and the megacity? You can watch the video here. https://t.co/Mq2QRyidNN
Sep 22
RT @TheKingCenter: "Nothing in all the world is more dangerous than sincere ignorance and conscientious stupidity #MLK https://t.co/dEtat
Sep 22
RT @LibTaskforce: Good to see how libraries in the City of London deliver: https://t.co/o07A7T7b1E < thanks @ShoeLaneLib and @CBoswarthack
Sep 22
RT @Local4948: Today! Ice Cream for @unitedwaytyr at @torontolibrary branches: 11am Cedarbrae/12:30 Ellesmere/2pm Hillcrest/3:30pm Fairview…
Sep 21
Today! Ice Cream for @unitedwaytyr at @torontolibrary branches: 11am Cedarbrae/12:30 Ellesmere/2pm Hillcrest/3:30pm… https://t.co/k52OOTzdqT
Sep 21
RT @torontoWOTS: Buttons, bookmarks, bookbags and more! Drop by Booth 322. Visit the Toronto Public Library Workers @Local4948. Toronto lov…
Sep 21
RT @MargaretAtwood: Thank you! Lovely for the whole team -- and what a team #ThehandmaidsTale https://t.co/QfLVjuvaQ0
Sep 21
RT @Local4948 @unitedwaytyr Ice Cream truck today! at @torontolibrary 11am Lillian H. Smith/12:30pm Bloor @TPLBLGladstone /2pm Runnymede/3…
Sep 20
RT @Local4948: Today at 3:30 pm! Ice Cream truck at Centennial Library @torontolibrary Buy a cone - support the @unitedwaytyr @4948Preside
Sep 20
RT @Local4948: 12:30 pm Today! At Barbara Frum Library? Look for the @Local4948 Ice Cream Truck. Buy a cone - support the @unitedwaytyr @…
Sep 20
RT @Local4948: 11:00 am today! Sept 18. Ice Cream Truck at Don Mills Library @torontolibrary Buy a cone+support @unitedwaytyr @4948Presid
Sep 19
RT @MargaretAtwood: Thank you! Lovely for the whole team -- and what a team #ThehandmaidsTale https://t.co/QfLVjuvaQ0
Sep 19
RT @4948President: You are most welcome @Local4948#librarywarrior https://t.co/O4IOf7vYIb
Sep 18
Today at 3:30 pm! Ice Cream truck at Centennial Library @torontolibrary Buy a cone - support the @unitedwaytyr!… https://t.co/iHiBtBo2V9
Sep 18
12:30 pm Today! At Barbara Frum Library? Look for the @Local4948 Ice Cream Truck. Buy a cone - support the… https://t.co/TcI28HEXWb
Sep 18
RT @torontoWOTS: Buttons, bookmarks, bookbags and more! Drop by Booth 322. Visit the Toronto Public Library Workers @Local4948. Toronto lov…
Sep 18
RT @stonergrandma @MargaretAtwood @overrunbydogs @MargaretAtwood All your readers are so proud but not surprised at your success! Your w…
Sep 18
11:00 am today! Sept 18. Ice Cream Truck at Don Mills Library @torontolibrary Buy a cone+support @unitedwaytyr!… https://t.co/O9DBghMtIn
Sep 18
RT @4948President: Ironic that self serve technologies always touted as a positive for shift workers while eliminating the workers in the l…
Sep 18
RT @joe_cressy: "Go home and get to work, we have a lot to fight for tomorrow". Congratulations to @MargaretAtwood and The Handmaids Tale.
Sep 18
RT @4948President: Ah it always starts with one pilot - apparently coming to two TO libraries this fall @Local4948 @cupenat @CUPEOntario ht…
Sep 18
RT @garybernhardt: Yes, we could call it "taxes". https://t.co/SImNwwLOsk
Sep 18
RT @TeriHart: And finally @MargaretAtwood#emmys and HUGE Applause and standing O for her!!! I' in tears
Sep 18
RT @cbcbooks: Know a writer? Tell them about the @CBC Short Story Prize. https://t.co/E6eThwT9yT
Sep 18
RT @unitedwaytyr: Be a part of the region's largest #UprisingofCare! Watch the 2017 United Way campaign kick-off & goal reveal!https://t.co
Sep 18
RT @ddale8: Toronto people, come talk Trump and Trudeau with me and the great @ChantalHbert and @TomWalkom next Sunday at 1. https://t.co/J
Sep 18
RT @Juan_Zero1010: Residents hang photos of what a working library looks in front of their library (closed since April 2016@defendthet
Sep 18
RT @JYSexton: The president tweeted a meme of himself assaulting his political rival, a woman, and everyone shrugged. This is how normaliz…
Sep 18
United Way Ice Cream Truck! Sept 18 @ these TPL libraries: 11am Don Mills /12:30pm Barbara Frum/ 2pm Maria A. Shuch… https://t.co/el6dMLwsWR
Sep 18
RT @wylie_alan: 1 million public sector staff (inc 10000 library workers) culled since 2010, where's our general strike?
Sep 18
You are most welcome @Local4948#librarywarrior https://t.co/O4IOf7vYIb
Sep 17
RT @wylie_alan: Libraries SOS Day 19/10/17 - is it enough? https://t.co/gVGkWV6Mop
Sep 17
RT @rebeccajonesgal: Studies of How #Reading Rewires Ur Brain 2 Increase #Intelligence & #Empathy https://t.co/JvuDJlKNZ5 via @bigthink#pu…
Sep 17
RT @marythynes: The status quo at city hall is failing us badly: James https://t.co/ZYi5Z3lhbB
Sep 17
RT @unitedwaytyr: Are you going UP? Register now to climb the CN Tower for your region. https://t.co/STYscHXCtO#UP4Community @tourCNTower
Sep 17
RT @JSSBennett: OBAMA calls on architecture & tech firms to SUPPORT Chicago PRESIDENTIAL LIBRARY with apprenticeship schemes https://t.co/W
Sep 15
RT @TorontoStar: The Star's Sara Mojtehedzadeh, who went undercover to work for a temp agency at a Toronto factory where a 23-year-… https:…
Sep 15
RT @Longreads: 23-year-old refugee Amina Diaby died in an Ontario factory while making croissant dough @TorontoStar @SaraMojtehedz https:/…
Sep 15
RT @torontoWOTS: The Toronto Public Library is the busiest library in North America! Come visit the TO Library Workers at the (busiest) Boo…
Sep 15
RT @Local4948 @sean_meagher thanks major sponsors @CUPEOntario @UniforTheUnion for sponsoring tonight's #SPT60 event @torontolabour @pl
Sep 15
RT @theresaboyle: Good jobs improve health and profits | Toronto Star by @RitikaGoelTO https://t.co/5vlx37Lmzr
Sep 15
RT @pedrobarataTO: Congrats @planningtoronto: celebrating 60 years of progressive leadership for a fair, just & inclusive city #SPT60 http…
Sep 15
RT @CoryJudson: Here are some of the major figures who are pushing back against a $15/hr minimum wage and their hourly earnings. https://t.
Sep 15
RT @CetaR: Lovely meeting @melaniejoly with @MargaretAtwood for premiere of #AliasGrace at #TIFF Brilliant film! https://t.co/T0v5EkQAaj
Sep 15
RT @moira_young: Dismal evening in @bathnes Council chamber fighting for central library service. Ideology trumps evidence. Sick to death o…